FAQ

COVID-19 PROTOCOLS

For the safety of yourself and others, we ask that you only book an appointment if you are fully vaccinated or have taken a COVID test 72-24 hrs prior to your appointment and have received a negative result.

Our protocols include (but are not limited to): cleaning with an EPA List N disinfectant on all surfaces, door knobs, light fixtures, massage tools, and restrooms. Masks are required, your temperature as well as the temperature of your therapist will be taken at the beginning of your appointment. 

As always, there is hand washing before and after the session, hand sanitizer used whenever necessary, as well as sheet changes and disinfecting of the table. 

WHAT IF I'M EMOTIONAL DURING MY SESSION?

Things come up, especially during therapeutic sessions. Allowing yourself to process whatever you’re feeling can help you to heal. Know that we are here to hold space for you in however you’re showing up. We can pause at any time–take a break, check in, or end the session early if needed.

WHAT TIME SHOULD I ARRIVE?

Please be ready 10 minutes before the start of your appointment time
When you arrive, please text (412) 450-0240, and we will get back to you when we are ready. We will spend 5-10 minutes checking in beforehand, plus the length of your chosen treatment, and a few minutes to connect afterward. Please plan ahead, and let us know if you need to end your session at a specific time.

WHAT IF I HAVE ALLERGIES?

We use Organic Sesame Oil during our sessions. If you prefer lotion to be used, we offer Soothing Touch Unscented Massage Lotion (JoJoba oil base). We often use organic essential oils or plant based healing salves. We check in during our first session about allergies, but please keep us informed if new allergens arise. The sheets we use are laundered after each session using scent-free, biodegradable plant-derived detergent, and are stored on site in containers away from allergens. 

WHAT SHOULD I WEAR?

Your comfort is the most important thing. There will always be a clean set of sheets and a blanket on the table, and you will remain covered the entire time, as the drape is respectfully moved for just the part being worked on (i.e., one leg at a time). While some techniques do require direct contact with skin, a great deal of therapeutic work can be done through clothing, so if undressing is not an option for you, no problem!

HOW DO YOU ACCOMMODATE DIFFERENT NEEDS?

We are dedicated to making our treatments accessible to everyone. Sessions can be adjusted as needed (lights, sounds, music, duration, etc). Positioning adjustments can be made (side-lying with support cushions, sitting in a chair, etc). We are available to offer assistance on and off the table or chair. Information can all be presented in written form if requested. You are welcome to have a PA present with you, and you can let us know at any moment if you need to pause, or end the session early.